Prepaid Billing Application

1. All consumers must have a Member Application for Electric Service signed and on file.
2. A consumer is eligible to enroll in Prepay Service if they are currently in rate class 101 or 103 and are served by a Sangre de Cristo Electric Association (SDCEA) meter with remote disconnect capabilities.
3. New consumers must have a minimum initial prepaid purchase of $50.00 paid in full on the activation date for Prepay Service.
4. Consumers enrolled in Prepay Service are required to also enroll in SmartHub. SmartHub is a web and mobile app that provides consumers the ability to monitor balances and estimate days of service remaining. Consumers also agree to receive email and/or text messages regarding their account balances.
5. Current consumer security deposits will be applied to the Prepay Service account in full plus all interest accrued through the date the security deposit is applied to the Prepay Service account.
6. Current consumers with an unpaid balance may enter into a one-time payment arrangement not to exceed $250.00. If a payment arrangement is entered into, 40% of all future payments will be applied to the outstanding balance first until the balance is paid in full.
7. Prepay Service accounts are not eligible for payment arrangements after initial setup.
8. Consumers enrolled in Prepay Service are solely responsible for the timely purchase of power from SDCEA. Payments can be made 24 hours a day/7 days a week on our website www.myelectric.coop, or by calling our automated payment line at (855) 938-3642. Payments can be made in person during business hours at our office in Buena Vista or mailed to our address. Mailing payments is not recommended due to the time delay in receiving it.
9. It is the sole responsibility of the consumer to keep their contact information current and monitor their account balance. No monthly statements will be mailed. Account balances may be checked on SmartHub.
10. Energy assistance payments, such as LEAP, will be posted to Prepay Service accounts when verification of those funds have been received.
11. Electric service is subject to disconnection any time the Prepay Metering account credit balance is depleted, even if prepay low balance alerts cannot be delivered. Weather conditions will not postpone disconnection of service.
12. If the service is disconnected because credit funds are depleted, payment of the balance due plus an additional $20 minimum credit balance for future purchases, shall be paid before the account will be reconnected.
13. Any non-sufficient funds check or returned credit/debit card payments and associated fees will be applied to the account immediately and may result in disconnection of service without further notice.
14. Signing this agreement affirms there are no occupants in the home that have medical conditions requiring life-sustaining equipment that will be impacted by loss of electric service. Should this status change, it is the consumer’s responsibility to contact SDCEA in writing and the account will be removed from Prepay Metering.
15. When service is terminated at the consumer’s request, a final bill will be provided. A refund of any credit balance will be paid to the consumer on the 10th day of the following month after the final bill is issued. The consumer will be responsible for any amount owed by the due date specified on the final bill.
16. If at any time the consumer decides to terminate Prepay Service and begin monthly billing, the consumer will not be eligible to restart Prepay Service for 12 months from the date Prepay Service was terminated and the consumer will need to pay a minimum $250.00 deposit to begin the monthly billing.
17. SDCEA, its directors, officers, employees, agents and representatives shall be held harmless from any claims, disputes, actions, damages, or liabilities due to loss of electric service as a result of participation in the Prepay Service program.
18. SDCEA reserves the right to remove any consumer from Prepay Service at any time, without consent or notification and to modify or end this program at any time.

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