Is Your Power Out?
If you have a medical emergency, call 911.
Call to report your outage at 719-395-2412 or toll-free 844-395-2412. Our dispatch system is available to take your call 24 hours a day, 7 days a week. We do not monitor email or social media at all times to learn of outages. You must call in your outage to ensure we know about it.
No electrical system is outage-proof, although we do our best to keep outages to a minimum. Many causes of outages are beyond our control, such as weather and car accidents involving power lines. If you experience an outage, here are some additional steps to take that may be helpful.
- Check the circuit breakers or fuses in your house.
- Generally, there is also a breaker below your meter. Please check it, too.
- If possible, check with your neighbors to see if they have power. Sometimes it helps us to pinpoint a problem if we have a better idea of which services are out.
- Still Out? If you haven’t called already, call 719-395-2412 or toll-free 1-844-395-2412.
We have a team 24/7 to assist our members with power outages. We do our best to answer each call personally; however, if we are experiencing a large number of calls, you may be redirected to our automated outage system where you can report outages and/or receive any updates that are available.
Thank you for your patience as our crews work to restore your outage as quickly and safely as possible.
What causes power outages?
- Although SDCEA must occasionally shut the power down for system maintenance, most outages are unplanned and unavoidable.
- Of the unplanned outages to date this year, most were attributed to weather-related events such as wind causing trees and branches to fall on lines.
- Winter storms are a threat to electrical equipment when snow and ice build-up on power lines and tree limbs. The weight of the snow and ice can cause wires to break. Tree limbs also become heavy with snow and ice causing them to break and fall into power lines.
- Some outages were human-caused, such as vehicle vs. power pole incidents or dig-ins to underground power lines, vandalism, etc.
- Some were caused by animals such as squirrels causing interference.
While Your Power is Out
- Please keep phone lines open for all members affected by the outage.
- We know that being without power is inconvenient and frustrating. We assure you that one call to report your outage is all you need to make.
- SDCEA will work around the clock if necessary to restore your service as quickly as possible.
How long does it take to restore power following an outage?
It depends on the cause of the outage.
- Removing a branch from a line is quick and relatively simple.
- Replacing a broken power pole or digging up the buried cable to find and repair a fault is a much longer process.
- Your location also affects the time it takes to get power restored. If you live in a rural area, it might take SDCEA crews an hour or more just to arrive on location (especially if they need to leave their home in the middle of the night). Then, the crew or crews need to inspect the equipment, determine the cause, and develop a plan to restore power safely. Sometimes members call within a few minutes of their power going out wondering when it will be back on. In reality, our crews haven’t had a chance to arrive on the scene yet, let alone find out what’s causing the problem.
- Outages can last from minutes to hours, even days depending on the severity of a storm or other event.
- One thing that is consistent, however, is that SDCEA crews, often braving dangerous weather conditions and working through the night, do everything they can to restore power as quickly and safely as possible. It’s a critically important, dangerous job that SDCEA crews take very seriously.
Safety (yours and ours) is our top priority.
- While SDCEA likes to restore power as quickly as possible after an outage, it is even more important that our employees go home safely to their families at the end of the day.
- Our crews are trained to take the time and safety measures they need before making repairs to electrical equipment.
Why does my power sometimes blink?
- A “blink” (a brief momentary interruption in service) is a normal part of a power delivery system that serves an important purpose. For instance, despite our best efforts to keep trees near our lines trimmed on a regular basis, strong winds can cause those trees to make contact with wires. When that happens, your lights may dim or you might lose power for a few seconds as the system operates to identify and clear the problem. Without this protective equipment, members could experience a prolonged outage instead of just a blink.
How is power restoration prioritized?
- SDCEA energizes just shy of 13,000 meters along the more than 1,700 miles of line it has on the system. That’s a lot of services and a lot of ground to cover.
- The main goal is to restore power safely to the greatest number of services in the shortest time possible.
- Transmission lines supply power to substations (which then distribute power to thousands of members), so these lines would receive first priority if affected by an outage. Next, crews would make any needed repairs at substations, followed by repairing transformers and distribution lines.
I’m out, but my neighbor isn’t. Why?
- Homes in a neighborhood may be fed by different service lines and/or the cause of the outage might be originating in the home and be unrelated to activity on the side of SDCEA.