Sangre de Cristo Electric Association consumers receive their current (and if applicable, past due) bill at the beginning of each month. When an account is past due at SDCEA, consumers receive a written reminder/potential disconnect notice in the mail. If a bill remains unpaid, consumers receive a phone call from our office, again warning of a potential disconnect, and are given time to settle their bill before a disconnect will take place. Account holders who have elected to go paperless will also receive the same written notice of an overdue account and a follow-up phone call prior to disconnection. Online account holders can elect to receive email or text reminders about their bills under their account settings.
It’s very important to keep your contact information up to date with SDCEA, not only so we can contact you if there is an issue with your account, but also so we can contact you regarding your service, such as during or after an outage.
If you have any questions about SDCEA’s disconnect policy, our customer service department can be reached during regular business hours, 8 a.m. to 5 p.m. M-F at 719-395-2412 or toll-free, 844-395-2412, for clarification of any billing questions.
SDCEA members can also review the status of their account at any time online by clicking the yellow Sign-In button at the top of any page on our website. From that sign-in, consumers can read the disconnect policy, C-4 in its entirety from the Smarthub landing page. Go to the black drop-down menu at the top of the page. Click on My Profile, then Documents to read C-4 or any other policies at SDCEA.